Privacy & Policy

Adeva Jewellery is committed to protecting your privacy. We uses and protects any information that you give. This Privacy Policy sets out to ensure your privacy is highly protected. Should we ask you to provide certain information by using this website/ emails or through mobile phones, then you can be assured that it will only be used in accordance with this privacy statement. Adeva Jewellery may change this policy from time to time by updating this page. Kindly check this page from time to time to ensure that you are happy with the new updates.

PERSONAL INFORMATION WE COLLECT

  • We collect your details when you telephone us, online transaction or through email.
  • We collect information about the transactions you undertake through this site.
  • We collect information from visitors to this site for the improvement of our services/ offerings.

RETURNS AND EXCHANGE

  • To be qualified for a return, your item must be in the same condition that you received it. It must be unused with the same original packaging.
  • We strictly follow a 5 days policy. Beyond 5 days since your purchase, unfortunately we can’t offer you a refund or exchange.
  • We require a receipt or proof of purchase for return completion.
  • Once your return is received, we will send you notification through email or a text message that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, then your refund will be processed automatically within 5 days.
  • For customize orders, NO RETURN NO EXCHANGE.

LATE/ MISSING REFUNDS

  • Sale items cannot be refunded
  • Regular priced items may be refunded
  • If the refund is not yet received for more than 2 weeks, please contact us at (+63 2) 8655-08-76, Globe: (+63) 917-308-3543, Smart: (+63) 918-924-9887 and look for Maria Dizon.

ITEM REPLACEMENT

Should you need to exchange your purchased item for the same item, please send us an email at adeva.jewellery@gmail.com. We only replace items if they are damaged.

DISCLOSURE

We will only disclose your personal information if you violate our Terms and Conditions or if circumstances happen that we are obliged by law to do so or for the purposes of national security, taxation or criminal investigation.

paypal
bdo
bpi
chinabank

© Adeva Jewellery, all rights reserved

Unit 707 R Residences Bldg., #23 Road 3 cor. Road 9, Brgy. Project 6, Quezon City.
Mon-Sat 10am-6:30pm
Telephone: (+63 2) 8655-08-76 | Globe: (+63) 917-308-3543 | Smart: (+63) 918-924-9887